Privacy Policy
Effective Date: January 2, 2025
Normal Logistics Inc. ("we," "us," or "our") is committed to protecting the privacy and security of our users' ("you" or "your") personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our AI-powered logistics services.
1. Information We Collect
We collect the following types of information:
a. Information You Provide Directly:
Contact details, including name, email address, and phone number.
Account information, including username, password, and preferences.
Payment and billing information when purchasing our services.
b. Automatically Collected Information:
Device information, such as IP address, browser type, operating system, and device identifiers.
Usage data, including pages visited, features used, and session duration.
c. Information from Third Parties:
Data from partners or customers integrating with our AI agents.
Publicly available information or data shared with us by third parties.
2. How We Use Your Information
We use your information to:
Provide and improve our AI logistics services.
Personalize your experience and tailor features to your needs.
Process transactions and send billing or account-related communications.
Respond to inquiries, provide customer support, and resolve issues.
Analyze usage trends and improve our services.
Comply with legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data in the following cases:
With Service Providers: Third-party vendors who assist in delivering our services (e.g., cloud hosting, payment processors).
With Business Partners: When collaborating to enhance our AI logistics solutions.
For Legal Reasons: When required by law, court order, or to protect our rights, users, or the public.
With Your Consent: If you explicitly agree to data sharing.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to protect your account credentials and notify us immediately of any unauthorized access.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access, correct, or delete your personal information.
Restrict or object to processing.
Data portability.
Withdraw consent for processing, where applicable.
